IT Helpdesk Engineer Up to $3800

About this role

IT Helpdesk Engineer Up to $3800

Location: Ubi

Salary: Up to $3500 (Basic) + $300 (Shift Allowance)

Working hours: Shift basis , work 3 days rest 4 days etc

Duration: Perm

Description:

• Be the point of contact for technical matters escalated by the customers, internal and external stakeholders.

• Handle incoming faults in a professional and courteous manner over the telephone and via email.

• Monitor network devices and identify issues such as Availability, Hardware health, Latency and Over-utilization issues.

• Be decisive in managing incoming proactive alerts and take on the lead to isolate and escalate the issue depending on the findings.

• Take ownership of the assigned cases, may it be an Incident or Service Request and conduct full and thorough diagnostics and escalate to the appropriate team if required.

• Ensure all technical issues are progressed and cleared within agreed SLA, including the need to escalate to other internal and external teams where appropriate.

• Troubleshoot and resolve customer incidents and provide customer status updates in a professional and timely manner.

• Identify and escalate repeated/chronic issues or service risks to service management teams.

• Ensure effective communication within the team, internal stakeholders and other third-party vendors.

• Be ready to take on any additional scope of work assigned by the MSOC management.

Requirements:

• Diploma/ High Nitec in Computer Engineering, Computer Studies, IT or equivalent.

• At least 3 years of relevant experiences in an NOC and Helpdesk support environment.

• Must be willing and able to work on rotating shifts (day/night).

Interested applicants may send your resume to shirlinht.yeo@recruitfirst.co or contact me via Whatsapp 91815593

Shirlin Yeo Hui Ting

R2196831

Recruitfirst Pte Ltd

E.A. 13C6342

Regret to inform that only shortlisted candidates will be notified. Thank you.

Who we’re looking for

• Requirements:
• • Diploma/ High Nitec in Computer Engineering, Computer Studies, IT or equivalent.
• • At least 3 years of relevant experiences in an NOC and Helpdesk support environment.
• • Must be willing and able to work on rotating shifts (day/night).
• Interested applicants may send your resume to shirlinht.yeo@recruitfirst.co or contact me via Whatsapp 91815593