About this role
Establish and operationalize a new concierge hub in Thailand, setting service benchmarks for APAC
Oversee the APAC reservations team, ensuring seamless booking management and VIP client handling
Develop and implement standard operating procedures (SOPs) for concierge and reservation services
Design and deliver training programs to elevate team performance in luxury service delivery
Conduct regular quality audits to maintain 5-star service standards across all touchpoints
Foster a culture of continuous improvement through feedback and coaching
Curate bespoke concierge offerings tailored to high-net-worth clientele
Collaborate with cross-functional teams (e.g., CRM, Marketing) to enhance guest engagement
Leverage technology to streamline reservations and personalize service
Who we’re looking for
- 5+ years in luxury customer services/hospitality (5-star hotel or luxury retail)
- APAC experiences will be a plus
- Expertise in training, SOP development, and quality control
- Fluent in English
- Passion for anticipating needs and delivering discreet, impeccable service
Sound like you?
Send your CV and the consultant who owns this role will come back to you.