Renewal Account Manager

About this role

Own the number: Take end-to-end accountability for renewal performance, revenue retention, and expansion across your assigned customer portfolio.

Drive renewals: Develop and execute aggressive, account-specific renewal strategies that protect recurring revenue and maximize retention.

Win commercial negotiations: Lead pricing, contract, proposal, and renewal discussions with customers and partners to achieve strong commercial outcomes.

Hunt for growth: Identify and convert upsell, cross-sell, and expansion opportunities, increasing customer lifetime value and recurring revenue.

Stay ahead of risk: Proactively identify churn risks, understand the root cause, build mitigation plans, and mobilize internal teams before risks escalate.

Create customer value: Build trusted relationships with decision-makers and key stakeholders, understand their business priorities, and position solutions that deliver measurable value

Accelerate SaaS adoption: Help customers transition from perpetual models to SaaS subscriptions, driving long-term recurring revenue growth.

Think commercially: Use customer usage, licensing trends, contract milestones, and business data to shape renewal and expansion strategies.

Drive execution: Partner closely with Sales, Pre-Sales, Finance, Operations, Legal, and other teams to ensure every renewal is executed efficiently and professionally.

Own the forecast: Maintain a highly accurate 180-day rolling renewal forecast, providing leadership with clear visibility of revenue, risks, and opportunities.

Raise the bar: Continuously identify ways to improve renewal processes, forecasting, customer engagement, and commercial performance.

Who we’re looking for

• Minimum 5 years of experience in renewals, customer success within SaaS/software company.
• A proven track record of hitting or exceeding renewal, retention, and recurring revenue targets.
• Strong experience managing mid-market and/or enterprise customer relationships and commercial negotiations.
• Deep understanding of SaaS, subscription models, recurring revenue, licensing, retention, and expansion strategies.
• A strong commercial instinct — you naturally look beyond the renewal to identify where the next dollar of revenue can come from.
• Confidence engaging and influencing stakeholders from operational teams through to senior decision-makers and executives.
• Strong analytical and forecasting skills, with the ability to turn customer and commercial data into action.
• A proactive mindset and the ability to spot risks early, move quickly, and take ownership.
• Exceptional attention to detail, CRM discipline, and pipeline management skills.
• Strong proficiency in Microsoft Excel, PowerPoint, and CRM platforms; Power BI experience is a plus.
• A Bachelor's degree in Business, Finance, or a related discipline.
• Excellent written and verbal communication skills in English; an additional Southeast Asian language is an advantage.
• Willingness to travel regionally when required.