IT Officer

About this role

User Support:

• Respond to and resolve technical issues via phone, email, or in-person.

• Provide assistance with software applications, hardware, and network connectivity.

Infrastructure Management:

• Monitor local IT infrastructure to ensure high availability, reliability, and integrity of systems.

• Perform regular system checks and maintenance tasks to uphold performance standards.

Daily Operations:

• Support printing tasks, including troubleshooting printer issues and managing print queues.

• Assist users in generating, formatting, and distributing reports as needed.

System Maintenance and Development:

• Collaborate in the development and enhancement of internal systems to support operational needs.

• Assist in testing and implementing new software tools and updates related to reporting and user support.

Collaboration:

• Work with IT team members to resolve complex technical issues and improve service delivery.

• Collaborate with internal teams to gather requirements for system development and reporting needs.

Monitoring and Reporting:

• Monitor IT systems and services to identify potential issues and ensure optimal performance.

• Prepare regular reports on system status, support metrics, and operational efficiencies for management review.

Security Compliance:

• Ensure adherence to IT security policies and best practices.

• Assist in identifying and mitigating potential security vulnerabilities in systems and processes.

Project Support:

• Assist in IT projects, such as system upgrades, migrations, testing BCP/DRC and rollouts.

• Contribute ideas and feedback during project planning and implementation.

Who we’re looking for

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Preferably 1–3 years of experience in IT support, helpdesk operations, system administration, or a related role.
• Good knowledge of hardware, software applications, network troubleshooting, IT infrastructure monitoring, and system maintenance.
• Proficient in Microsoft Office applications, particularly Excel, with experience in reporting, system testing, IT security, backup, and disaster recovery being an advantage.
• Strong analytical, problem-solving, communication, and interpersonal skills, with the ability to work independently and collaboratively to support users and IT projects.