About this role
Manage Training programs, Frontline Staff Development, Staff Engagement, CS Management
Develop and implement effective training programs for frontline staff.
Manage training budgets and expenses efficiently.
Create engaging training materials to enhance learning.
Communicate training opportunities and updates effectively.
Monitor customer interactions and recommend improvements.
Implement career development schemes and workforce specialization.
Organize team-building activities and engage staff through internal communications.
Manage outsourced vendors for customer service.
Who we’re looking for
- 8 years experience in Learning and Development, Training, HR, or Operations.
- Solid understanding of commercial and operational factors impacting retail businesses.
- Proven track record in developing and implementing Management Development and Retail Leadership programs with a customer-focused approach.
- Experience in creating training and operational materials tailored for customer and staff interactions.
- Knowledge of the beauty and toiletries industry is highly desirable.
- Education and Certifications:
- Bachelor's degree in a related discipline (e.g., Human Resources, Learning & Development, Psychology).
- Additional qualifications in Management Development or Leadership Skills are advantageous.
- Certification in DISC, NLP, or MBTI training is preferred.
- Train the Trainer qualifications are a plus.
Sound like you?
Send your CV and the consultant who owns this role will come back to you.