About this role
Responsible to handle service requests & troubleshoot issues escalated from customer service frontline and end user
Escalate the issues to the relevant department if the issues cannot be resolved
Analyse any recurring customer issues and identify potential areas for improvement within system and process.
Close communication with customer service frontline and retailers to improve customer satisfaction and loyalty.
Perform weekly and monthly Trade-in report and Samsung Finance + performance report to related department.
Who we’re looking for
- Diploma or Degree in a related field
- At least 2- 3 years of relevant experience
- Proficient in Microsoft Office applications (Word, Excel)
- Must have excellent oral & written communication skills in English
- Good understanding about redemption service and operations a plus
- Ability to work in a fast-paced environment
- Organized, goal-oriented, excellent ability to multi-task, motivated self-starter who can work well in a team environment
- Strong communications and interpersonal skills with a demonstrated ability in handling business stakeholders
- Fresh Graduates are encouraged to apply
Sound like you?
Send your CV and the consultant who owns this role will come back to you.