About this role
Handle customer inquiries via phone and email
Troubleshoot technical issues and provide billing support
Follow up on customer concerns and escalate when necessary
Assist in customer recovery for low survey ratings
Provide feedback for service improvements
Work in a dynamic, fast-paced environment
Who we’re looking for
- Diploma in IT/Computer Studies/Networking (preferred) or relevant experience
- 1-2 years in customer service
- Proficient in English and Chinese (or another language)
- Strong problem-solving skills and a customer-first attitude
- Willing to work rotating shifts, weekends, and public holidays
Sound like you?
Send your CV and the consultant who owns this role will come back to you.