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customer care home loan retention officer

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Overview
Offices Singapore
Job-type Full-Time
Job Category Customer Service
Industries Services
Salary SGD 3,000 - 3,600 /Month
Who you'll be working for
Banking Industry
What requirements you'll need to be eligible

- Min Diploma / Degree
- Prior Customer Service / Home Loan Processing / Home Loan Sales / Home Loan Retention is a plus

What you'll be doing on the job
·       Implement Home Loans retention strategy by engaging customers over the phone with effective retention packages.
 
·       Ensure prompt turnaround for all service requests received pertaining to repricing and restructure of credit facilities.
 
·       Active follow through all service request and retain customers
 
·       Have face-to-face meeting with customers to walk through terms in Letters of Offer as and when needed
 
·       Prepare management excel reports and dashboard and any other tasks as and when assigned.
 
·       As there is emerging trend towards the use of data insights and digitalisation, there is a need to constantly leverage on technology solutions that break traditional ways.  Hence one may involve in adhoc projects on process improvement or digitalisation.
Consultant Contact
Posted by: Shirlin Hui Ting Yeo
Phone: 91815593
Email: shirlinht.yeo@recruitfirst.co
Reg No: R2196831
Sound interesting?
Apply!

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