service desk agent

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Minimum 1 year of experience as Service Desk Agent (Call Centre) 
• Singaporeans Only 

What you'll be doing on the job

• Answer technical enquries promptly and professionally
• Log/validate all contacts Call Handling Database
• Resolve a high percentage of customer problems using the relevant tools and systems
• Manage end to end all calls logged, providing regular updates to customers on call status
• Have the necessary "soft skills" and shall be continually assessed to achieve the best interpersonal and strong communication and listening skills in handling the In-Scope Institutions’ end users.
• Conduct point of service surveys of the In-Scope Institutions’ end users immediately after they have used the Service Desk.
• Complete follow-on actions as appropriate
• Invoke Escalation Procedures within defined time frames
• Adhere to account Policies & Procedures
• Any other adhoc tasks assigned

Consultant Contact