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IT - Software

customer success manager

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Overview
Offices Kuala Lumpur
Job-type Full-Time
Job Category IT - Software
Industries IT
Salary MYR 4,000 - 6,000 /Month
Who you'll be working for
A SaaS company offering a digital E-invoicing solution and recognized as a top E-invoicing provider by MDEC's MY Digital program.
What requirements you'll need to be eligible
  • 1 to 4 years experience in sales, telemarketing, pre-sales or consulting or customer success roles and any roles with strong and good prospecting to customer wins.
  • Bachelor degree in any field 
  • Strong analytical and business analysis skills
  • Passions and interest in staying informed and being knowledgeable about a given industry segment and SME and start-ups businesses.
  • Comfortable in using Microsoft office tools such as power point, excel, word etc and other IT collaborative tools.
  • Great can do attitude, interest to help and contribute to the SME segment businesses in Malaysia and enjoys winning in the marketplace and gaining new customers.
  • Would love the opportunity to be working in a collaborative, fun, hardworking and high performance organisation and culture that we intend to build.
What you'll be doing on the job
  • Work closely with the marketing and digital marketing team to follow through on leads that have been assigned and progress them well to eventual customer wins.
  • Comfortable to share data with key team members, and make decision with data.
  • Develop skills to understand customers deeply and learn the skills to progress leads via the various sales stages and be disciplined in using and updating the key information required in CRM system.
  • Be innovative and take independent initiatives to drive and uncover promising new prospects and help generate more good quality leads and eventually leading them to more customer wins.
  • This is a SAAS solution and this role requires a deep interest in the customer business and industry issues; pertaining to our solution that indirectly drives good usage.
  • Be the chief relationship manager for their customers and would also contribute in identifying suitable customers for references and testimonials as well as assist in the NPS programme we would roll out.
Consultant Contact
Posted by: Kay Poon
Phone: +60189239313
Email: mankay.poon@recruitfirst.co
Reg No:
HTTPS://ABOUT.RECRUITFIRST.CO/MANKAY.POON
Sound interesting?
Apply!