admin support (lead)

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Ensure timeliness and accuracy in all scopes of work within Admin Support
• Ensure the Admin Support team meets the service levels of the Banks   
• Daily coordination between Bank customers and internal Production
• Reporting of card statuses and inventory levels to the Banks 
• Preparation of monthly billing reports  
• Participate in monthly Service Level meetings with the Banks
• Attend project meetings with the Banks
• Participate in negotiation discussions with the Banks
• Working with Card Centre Management on fulfilment on business goals 

What you'll be doing on the job

• Ensure timeliness and accuracy in all scopes of work within Admin Support
• Ensure the Admin Support team meets the service levels of the Banks   
• Daily coordination between Bank customers and internal Production
• Reporting of card statuses and inventory levels to the Banks 
• Preparation of monthly billing reports  
• Participate in monthly Service Level meetings with the Banks
• Attend project meetings with the Banks
• Participate in negotiation discussions with the Banks
• Working with Card Centre Management on fulfilment on business goals 

Consultant Contact