Overview
|
Offices |
Kuala Lumpur |
|
Job-type |
Contract |
|
Job Category |
Insurance |
|
Industries |
Acc & Finance |
|
Salary |
MYR 2,200
- 2,500
/Month
|
Who you'll be working for
You will be working with the oldest and most established life & general insurance company in Malaysia.
What requirements you'll need to be eligible
- Possess a Bachelor’s Degree in Insurance Studies, Marketing, Business Administration or any related fields. Fresh graduates are welcome to apply.
- Able to communicate effectively and has ideal customer service skills.
- Proficient in the English language (written and verbal) – crucial for communication via call / email / WhatsApp chat
- Able to work in a team and excited to play an active role in marketing campaigns / activities.
- Learn the importance of being patience, committed and having a flexible attitude.
- High level of integrity, takes accountability of work and good attitude over teamwork.
- Takes initiative to improve current state of things and adaptable to embrace new changes.
What you'll be doing on the job
- Connect and upsell products/services to potential customers via call/email/chat.
- Ask engaging questions to customers and listen to their needs for generating any new business sales.
- Gather and document customer information, payment methods, purchases, and reactions to products.
- To attend to customer/agents escalated enquiries via email.
- Managing common mailbox (1 Reach) and ensure all emails and escalation are replied on timely basis (within SLA) – Primary/Top.
- Issue insurance contract (Motor and Non-Motor NB, Renewal, End or Cancellation MMIP).
- Prepare quotation for Personal Lines products.
- Responsible for delivery of customer service standards-SOP
- Assume other related responsibility as may be directed by mgt.
- Adherence to Internal Quality and Training model/methodology, eg- Demonstrate exceptional service delivery by meeting or exceeding the Quality Target.
- Adhere to all policies and guidelines.
- Demonstrate ability to adjust to changes positively.
- Tactful, Diplomatic & Respectful in all interaction.
- Complete all mandatory/assigned learning/trainings by the deadline.
- Report or escalate any incidents or breaches timely.
- Zero audit finding or personal negligence.
- Ensure participate and provide beneficial ideas in all employee engagement activities preparation.
- Ability to prioritize and multi-task effectively in a fast-paced environment.
- Ability to communicate information clearly and concisely both verbally and in writing.
- Requires proficiency in Desk Management, phone etiquette, time management and dealing with difficult customers.
- Utilize diary system/s to pro-actively resolve outstanding issues and to ensure timely tracking, processing, and closure of enquiries/emails/calls.
- Always be updated with all existing / new products and proactively conveys to the customers.
- Actively be involve in marketing campaigns and activities.
- Collect premium payment (by Cash, Cheques, Credit Card, GIRO) and handle Bulk Payment submission by direct/indirect customers.
- Segregate and batch scanning request Slip(SRS) documents for scanning purposes.
- Check all proposals and relevant documents on PDPA, AMLA, FSA are all in order before submission for batching.
- Must be willing to work during Malaysia public holiday and perform overtime as and when required due to business requirements.
- Adhoc task from HOD (whenever required)
- Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlight any potential concerns /risks and proactively shares best risk management practices
Consultant Contact
Sound interesting?
Apply!
