Overview
|
Offices |
Singapore |
|
Job-type |
Full-Time |
|
Job Category |
Electrical Engineering |
|
Industries |
Engineering |
|
Salary |
SGD 6,500
- 7,000
/Month
|
Who you'll be working for
To lead a team of approximately 20 Field Engineers and 1 Field Planning Officer
What requirements you'll need to be eligible
- Degree/Diploma in Technical Engineering or NITEC
- At least 5 years of Technical Support Operation experience required with a minimum of 2 years in a supervisory position.
- Team Player with effective communication skills and a strong analytical mind.
- Able to work extended hours, if required, subject to the dynamic field operation environment.
- Good in Microsoft excel, power point is required.
- Proactive individual with a hands-on approach in managing field service operations, ensuring team efficiency and high-quality service delivery.
What you'll be doing on the job
- Assist in overseeing the Field Service team in their daily operations such as resource planning, job scheduling, job fulfillment and fault call.
- Collaborate with the Service Delivery Team to ensure services are delivered within SLAs.
- Address technical issues to ensure product function correctly at deployment.
- Attend to customer complaints, conduct root cause analysis, implement immediate corrective actions, and preventive measures to closure.
- Ensure all technicians have the necessary skills for their scope of work.
- Work with relevant team members to maintain, update, and enhance operation training, troubleshooting, and configuration guides for technicians.
- Continuous improvement and support the design, implementation, and evaluation of field service support processes, policies, and procedures for productivity.
- Consolidate data, prepare and submit reports for review and attend meetings as required.
- Support the maintenance of an effective continuity plan.
- Assist in handling pass applications for technicians (Airport, Government sector).
- Manage the application and distribution of test cards and cash cards for technicians and ensure they have necessary tools for their field services.
- Communicate and liaise with relevant departments and external vendors for new systems or system enhancements, support user acceptance testing (UAT), and production testing.
- Provide 2nd level support for CTS Merchant’s profile and parameter setup in internal systems.
Consultant Contact
Sound interesting?
Apply!
