customer service executive (customer contact centre)

Overview

Who you'll be working for

What requirements you'll need to be eligible

• HKALE / HKDSE or equivalent with full certificate
• Experience in retail / counter services is an advantage
• Service mindset and good adaptability skills
• Effective interpersonal, good communication and telephone handling skills
• Good command of spoken and written English and Chinese (Cantonese and Mandarin)
• Familiar with PC skills
• Willing to perform shift duty and occasionally travel between ServicePoints

What you'll be doing on the job

• handle and maintain daily ServicePoint operations, including queue management, drop-off shipment and collection handling, shipment check, payment collection, etc.
• handle enquiries of walk-in customers and provide quality customer services to win happy customers with high satisfaction and loyalty
• generate revenue through upselling and cross-selling of cash shipment and, value-added services or referrals to appropriate sales teams
• introduce sales promotional programs to walk-in customers or through calls when needed
• perform general clerical support such as data entry, reporting etc.
• support ad-hoc projects or tasks assigned by superior

Consultant Contact