it executive

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Min Diploma in relevant discipline
• 3 to 5 years of related experience in IT infrastructure support
• Singaporeans only

What you'll be doing on the job

Incidents and requests management

• Provide IT support and manage incidents and requests relative to IT end users and infrastructure topics
• Ensure end users devices, IT systems and networks are operating smoothly and react accordingly to remediate situation appropriately
• Provide findings and support for any infrastructure issue in office and boutiques

On site and remote support

• Provide to our different locations in South East Asia regular on site and remote support for office and boutique users
• Provide support to other Asia Region when required

Collaboration

• Collaborate strongly with the regional IT team and global IT department in relation with operational topics, reporting and project tasks

Project participation

• Participate in projects that require IT arrangement. For example: store opening, office renovation/relocation, infrastructure projects and events IT setup and support

Person of Contact

• To be the main person of contact for all IT support in South East Asia; For the end users of South East Asia, the different partners and the IT colleagues from HQ

General IT Administration

• Actively monitor IT services to identify technological incidents and liaise with the Regional and Global IT team as well as the partners
• Proper administration of users and devices
• Manage IT budget, procurement and inventory

IT Documentation

• Maintain IT documentation
• Maintain any IT contracts and terms and conditions for any services by IT vendors
• Actively provide feedback for policies and procedures for IT processes
• Update and maintain project documents for any projects involved

Ad-hoc Support

• Provide ad-hoc IT support requested by Regional IT or Global IT department

Assessment and Improvement

• Contribute to evaluate the current performance of IT services in the company and help to define and implement improvement

Consultant Contact