Overview
|
Offices |
Selangor |
|
Job-type |
Full-Time |
|
Job Category |
IT - Software |
|
Industries |
IT |
|
Salary |
MYR 10,000
- 20,000
/Month
|
Who you'll be working for
A financial technology platform that provides comprehensive tax and compliance solutions, simplifying and digitizing the CFO’s office.
What requirements you'll need to be eligible
- Bachelor’s Degree required, MBA a plus
- 7+ years of customer facing experience, through a combination of technology, procurement, contracting, legal, commercial and / or consulting leadership
- Demonstrated experience in program and customer management
- Ability to drive multiple priorities and handle complex customer relationships
- Desire to work in a collaborative team environment and willingness to share leading practices regularly with the team
- Experience relating customer business problems & aligning solutions by understanding the platform landscape
What you'll be doing on the job
- Leading the customer success team, from building the department to developing it for scalability and sustained growth, with all the people, processes, and strategies optimized in a customer-first manner.
- Creating an optimized & data-led model of the customer journey, then making sure all internal stakeholders are aligned on it.
- Determining the metrics, health scores, and KPIs relevant to each account, the entire team, and the entire business. They also decide how the CS team will track these metrics and who has the overview for each account.
- Increasing product adoption, customer loyalty and retention, and customer satisfaction while actively setting and contributing to churn reduction tactics.
- Collaborating with sales and marketing to create and optimize the upsell and cross-sell strategies the CS team uses to increase ROI.
- Relationship management across the entire CS team, helping others on the team maintain and improve customer relationships.
- Manage the customer lifecycle for Large Corporate clients onboarding, planning and proactively connecting with senior executives at the Leading the customer success team, from building the department to developing it for scalability and sustained growth, with all the people, processes, and strategies optimized in a customer-first manner.
- Closely work with product teams to enable constant improvement in product features basis inputs from clients
- Develop an understanding of client business and processes and help in optimizing the usage of Clear Products more efficiently to drive value
Consultant Contact
Sound interesting?
Apply!
