boutique welcome host

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Prior customer service job experience 
• Preferably with experience working in high end luxury retail or hospitality industry 

What you'll be doing on the job

• Boutique generic public phone-line:
• Answer boutique calls in a timely manner (within 5 rings)
• Screen and forward phone calls to the necessary personnel (within the boutique)
• Boutique generic public email account:
• Assign emails from existing client to SA who is their follower
• Equitably assign emails from new client to an SA, in accordance to the language needs of the client
• Reply to boutique's emails for appointment requests and call backs, this includes planning boutique team's planned appointments, and walk in rostering.
• Track how many emails are fielded to each SA a day.
• In person:
• Screen customers and monitor access to boutique
• Inform retail staff of customer's arrivals or cancellation of appointments
• To provide excellent customer service as the first point of contact to welcome customers
• Connecting customers with retail staff based on the appointments arranged
• Serves customer by greeting and complete procedures when guests arrive and leave (serving drinks beverage and welcome material)
• To prioritize incoming visitor and phone traffic effectively and smoothly
• Ensure CRM data capture for all new clients' arrival
• Ensure that the boutique front area is in presentable condition

Consultant Contact