customer service & admin executive

Overview

Job-type	Full-Time
Job Category	All
Industries	Manufacturing
Salary	IDR 6,000,000 - 7,500,000 /Month

Who you'll be working for

The company provides advanced solutions in the manufacturing sector, specializing in hardware and software integration to enhance operational efficiency and precision. Their offerings include measurement systems, data analysis tools, and automation technologies, aimed at improving product quality and streamlining production processes. With a global presence, they collaborate closely with clients to deliver tailored solutions across industries such as automotive, aerospace, and heavy machinery.

What requirements you'll need to be eligible

Requirements:
* Minimum Diploma & above level with related working experiences in sales coordination or administrative role from shipping / freight forwarding background
* Shipping knowledge of import export documentations
* Possess positive working attitude and willingness to learn
* Possess good communication skills (both written and oral) and interpersonal skills as required to handle customers enquiries.
* Ability to start work with short notice preferred
* Good English speaking is required

What you'll be doing on the job

Key Responsibilities:

1. Administrative Support:

• Coordinate overseas colleague visits, including hotel bookings, transportation, and other logistical arrangements.
• Manage office refreshments and general office upkeep.
• Maintain office phone lines and internet connectivity.
• Handle day-to-day office administrative tasks to ensure smooth operations.

2. Customer Service & Order Processing:

• Serve as the first point of contact for customer inquiries, acting as a liaison between customers, engineers, and sales personnel.
• Process customer orders in the system after the sales team secures them, including handling Purchase Orders (PO), work orders, and shipments.
• Manage the coordination and processing of orders to factories located in China, Italy, or Germany depending on the order.
• Address customer issues with machines and provide timely resolutions.
• Handle the order processing flow from sales to the factory and back to customers.

3. Shipping & Logistics:

• Collaborate with forwarders for both incoming and outgoing shipments, including spare parts and machinery.
• Monitor delivery and shipment schedules to ensure on-time delivery.

4. Financial Coordination:

• Act as the primary liaison between the Indonesian office and the Singapore office for payment-related matters.
• Ensure accurate documentation for payment processing and support finance-related administrative tasks.

5. Software & Tools:

• Use Salesforce.com for tracking orders and managing customer data.
• Support administrative functions via relevant software tools and systems.

Consultant Contact

Posted by:	Nurul Asri Fahirah Lubis
Phone:	+628156815254
Email:	nurul.a@recruitfirst.co
Reg No:	HTTPS://ABOUT.RECRUITFIRST.CO/NURUL.A