IT - Software

technical business analyst

A SaaS company offering a digital E-invoicing solution and recognized as a top E-invoicing provider by MDEC's MY Digital program.

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
Minimum of 3-5 years of experience as a Business Analyst, preferably working with SaaS platforms or in a vendor/client environment.
Experience with SaaS technologies, product lifecycle management, and Agile methodologies is highly desirable.
Strong understanding of SaaS architecture, APIs, and data integration.
Proficiency in tools such as JIRA, Confluence, or similar project management platforms.
Familiarity with SQL, cloud-based platforms, and web technologies is a plus.
Excellent analytical and problem-solving skills.
Strong communication skills with the ability to manage relationships with diverse stakeholders.
A proactive and adaptable mindset to navigate dynamic project environments.
Ability to manage multiple priorities and deliver projects on time.
Knowledge of SaaS-specific metrics and reporting (e.g., churn rate, ARR, MRR) is advantageous.

Collaborate with the SaaS company’s business stakeholders to understand and document requirements for software solutions.
Analyze and prioritize business needs, translating them into actionable technical requirements and specifications.
Serve as a primary liaison between the SaaS company’s stakeholders and the vendor development team.
Facilitate communication and ensure alignment on project goals, timelines, and deliverables.
Work with technical teams to ensure that SaaS platform capabilities align with the business needs.
Assist in designing solutions that leverage the SaaS company’s existing tools and technologies.
Develop and execute test plans, including user acceptance testing (UAT), to validate that the delivered solution meets business requirements.
Troubleshoot and resolve issues in collaboration with technical teams.
Prepare detailed documentation, including workflows, use cases, user stories, and technical specifications.
Provide regular updates and progress reports to key stakeholders and the SaaS company.
Assist in onboarding and training users to maximize the adoption and effectiveness of the SaaS platform.
Provide ongoing support to address any issues or queries from end-users.