Overview
|
Offices |
Kuala Lumpur |
|
Job-type |
Full-Time |
|
Job Category |
Banking & Finance |
|
Industries |
Acc & Finance |
|
Salary |
MYR 10,000
- 15,000
/Month
|
Who you'll be working for
A leading financial institution in Asia, this bank operates a global network of over 500 branches and offices across 19 countries and territories in Asia Pacific, Europe, and North America. In the region, it has a strong presence through its head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand, as well as various branches and offices.
What requirements you'll need to be eligible
- Familiar with basic Unix/Linux command
- Have knowledge of Unix/Linux shell script
- Familiar with SQL and have experience of Oracle DB
- Have knowledge of Java and application servers (Jboss, WebLogic etc)
- Have knowledge of web servers (apache, nginx etc)
- Have knowledge of Load Balancer, VM, Network, Storage, OpenShift, Micro Services is plus point
- Strong communications skills
- Excellent spoken and written English communication skills
- Willing to work on Shifts
What you'll be doing on the job
- Provide application support to various business users.
- Attend to business queries and business requests promptly.
- Follow through the business requests to a proper closure.
- Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
- Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
- Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
- Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
- Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
- Participate in DR/BCM activities or infrastructure related upgrade
- Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
- Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed
Consultant Contact
Sound interesting?
Apply!
