Overview
|
Offices |
Hong Kong SAR |
|
Job-type |
Full-Time |
|
Job Category |
IT - Software |
|
Industries |
IT |
|
Salary |
HKD 55,000
- 65,000
/Month
|
Who you'll be working for
The Hong Kong Science Park is the flagship technology infrastructure in Hong Kong, providing a vibrant ecosystem for technology companies.
What requirements you'll need to be eligible
The Candidate
- Bachelor degree preferably in IT, Computer Science or technology-related discipline
- At least 8 years of relevant experience in the IT field, having solid experience in total solutions and delivering quality service.
- Demonstrated experience in implementing the ITIL process OR certified as an ITIL professional will be a definite advantage
- Extensive knowledge of data centre operation network, servers, storage, disaster recovery and production operations support. Specific technologies including Microsoft Server & Client operating system and infrastructure applications, Cisco Networking, VMware, HP, Dell, Enterprise-level SANs, multi-carrier WANs and mobile devices
- Having knowledge and experience in High Performance Computing (HPC) provides a significant advantage
- Ability to manage stakeholders at all levels, both internally and externally, including vendors and operation team
- Service-oriented, good problem-solving and communication skills
- Professional-level business Chinese and English, both written and spoken
What you'll be doing on the job
General Operation Management
- Establish and manage the support service for the platforms owned by HKSTP
- Ensure the day-to-day IT operation follows the best practices and meets the operations’ KPIs
- Manage the IT Infrastructure Library (ITIL) and foster the ITIL processes for all IT & outsourced team members
- Ensure all the procedures and documentation for Outsourcing operations are up-to-date and followed according to HKSTP procedures and standards
- Collaborate with various teams to deliver IT services and support.
Incident and Change Management
- Ensure the outsourced providers keep track of all incidents and problems and are recorded properly
- Enhance the repeated incidents and Operation tasks through automation
- Communications within application and infrastructure users when a significant incident occurs impacting IT-provided services
- Timely escalate critical incidents to the management team
- Act as Change Manager to manage all infrastructure changes and ensure records are appropriately approved according to the ITIL process
- Ensure the Change Management meetings hosted by Outsourcing when needed
Others
- Perform any other duties as assigned by the management
What We offer
- Unique Work.Live.Play.Learn culture in Hong Kong’s largest Innovation & Technology ecosystem
- 5-day work week, attractive annual leave and additional special leave
- Medical benefits including dental and annual check-up from Day-1, with extended coverage to dependent(s)
- Professional training and career advancement opportunities
- Accessible to various bus service with network across different locations in HK
Consultant Contact
Sound interesting?
Apply!
