customer care consultant

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Min Nitec holders
• Prior customer service experience 

What you'll be doing on the job

• Deliver excellent, professional and warm service to our clients and partners over phone and email.
• Adept at managing client expectations and taking ownership of driving customer service requests and resolution.
• Enjoy problem solving and possess analytical skills to advocate for customers across the organization.
• Be active in identifying concerns for feedback to management and take part in improvement initiatives.
• Ensure complete and accurate updates on client interactions in our systems and applications.
• Meet Contact Centre Key Performance Indicators (KPIs) on Service Levels, productivity metrics and quality assurance and contribute to expected team performance standard.
• Possess strong communication skills and are comfortable with engaging across levels and departments.
• Prepared to perform additional or paid overtime duties during operational exigencies when required.
• Support service team with continual improvement initiatives and projects when delegated by management

Consultant Contact