Overview
|
Offices |
Kuala Lumpur |
|
Job-type |
Full-Time |
|
Industries |
|
|
Salary |
MYR 9,000
- 12,000
/Month
|
Who you'll be working for
Our client is a fast-growing call center startup driven by innovation, efficiency, and customer success. We’re building a passionate team that’s ready to scale, and looking for an experienced HR Operations Manager to help create a thriving workplace culture, streamline our people operations, and support the rapid growth.
What requirements you'll need to be eligible
- Bachelor’s Degree in HR Management / Business Management, or equivalent
- At least 5 years of HR experience, preferably in a call center or BPO environment
- Strong understanding of HR operations and Malaysian labor laws (or relevant local labor laws)
- Experience in fast-paced or startup environments is a strong plus
- Excellent communication, interpersonal, and problem-solving skills
- Hands-on, proactive, and resourceful approach
- Expect full-time onsite work in Malaysia (KL) office
What you'll be doing on the job
Talent Acquisition & Onboarding
- Drive end-to-end recruitment for call center roles (customer support agents, team leads, etc.)
- Build scalable hiring processes and onboarding programs
- Partner with operations and team leads to forecast and fulfill manpower needs
HR Operations & Compliance
- Implement and manage HR policies, procedures, and systems (attendance, payroll coordination, leave management)
- Ensure labor law compliance and maintain proper employee documentation
- Oversee employee contracts, HRIS tools, and internal recordkeeping
Employee Engagement & Culture
- Develop initiatives to enhance employee experience, engagement, and retention
- Handle grievances, conflict resolution, and disciplinary matters with empathy and fairness
- Promote a positive, high-performance work environment that reflects company values
Performance Management & Training
- Coordinate performance reviews, KPIs, and feedback cycles
- Identify training needs and coordinate learning and development programs
- Coach team leads and supervisors on team management best practices
Strategic HR Initiatives
- Support leadership in workforce planning and organizational development
- Introduce HR tech tools to streamline processes
- Build and manage a small HR team as the company scales
Consultant Contact
Sound interesting?
Apply!
