Customer Service Temp

About this role

Process mapping of As-Is and To-Be business processes and supporting actions required to close the gap between the current and future state

Support manager in ongoing projects and ad hoc daily administrative work

Assist in tasks such as testing systems and automations where necessary

Construct meaningful dashboards using internal data sources in increasing accessibility and insights to productivity and opportunities for operational efficiency

Assist the manager to develop, implement and monitor practice of quality expectation and service standards of the team

Support the manager in troubleshooting business challenges, exploring and implementing necessary enhancements or rectification