About this role
Provide regional support for D365FO modules, primarily focusing on Finance, Supply Chain and POS Integration, under the guidance of senior staff.
Assist in resolving functional and technical issues related to D365FO, including troubleshooting and coordinating with cross-functional teams to ensure timely resolution.
Offer support in gathering and documenting business requirements and assist in translating these into functional specifications.
Collaborate with business users and IT teams to configure, test, and deploy system changes and enhancements, ensuring they meet established accuracy, reliability, and performance standards.
Provide support during the testing phases, including system testing, UAT, and post-implementation support, to ensure smooth rollouts.
Assist in maintaining and updating documentation related to application configurations, business processes, and issue resolutions.
Monitor system performance and user feedback, and assist in recommending improvements to enhance user experience and system efficiency.
Support the delivery of training sessions, workshops, and documentation for end-users to ensure proficiency in using the ERP system for financial and supply chain activities.
Assist in the evaluation and integration of third-party applications and extensions to enhance D365FO system capabilities.
Who we’re looking for
- Diploma in Information Technology, Computer Science, or a related field.
- Certification in Microsoft Dynamics 365 (Finance and Operations) is advantageous.
- Familiarity with the Food & Beverage or Retail Sector is a plus.
- In-depth understanding of D365FO modules and ERP support practices.
- Experience in supporting end-users, conducting UAT, and providing training is preferred.
Sound like you?
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