Business Support Officer, Operations

About this role

Provide administrative support across multiple Operations functions which includes:

creation and maintenance of customers and policies data,

responding to customers’ queries relating to operations matters,

processing of incoming and outgoing document, including document fulfillment, and

performing regular quality checks on business processes,

resolving any operational issues which arises

Work with all stakeholders (internal and external) to ensure the operations processes are running smooth, and ensure all business support tasks are done with accuracy within SLA (Service Level Agreement)

Document new business processes and update existing Standard Operation Procedure.

Handle adhoc tasks/projects as per business requirements assigned by Team Manager.

Who we’re looking for

• Minimum GCE ‘O’ Level
• Minimum 1 year of relevant working experience preferably in financial industry
• Meticulous and detailed oriented with strong organizational skills.
• Demonstrate flexibility and adaptability to work in a fast-moving and challenging environment.
• Ability to multi-task, prioritize and meet deadlines
• Strong interpersonal skills with the ability to communicate well verbally and in writing
• Proficient in Microsoft Office software (Excel and Word)
• Team player with good time management
• Possess positive work attitude, analytical and problem-solving skills