About this role
RMA & Failure Analysis
Investigate returned products and warranty claims.
Perform troubleshooting and functional testing.
Determine root causes and prepare technical reports.
Maintain RMA records and investigation documentation.
Customer & Site Support
Investigate customer-reported issues and complaints.
Support on-site troubleshooting and performance verification.
Provide technical findings and recommendations.
Coordinate with internal teams and customers to resolve issues.
Reliability & Continuous Improvement
Analyze recurring failures and reliability trends.
Support root cause analysis and corrective actions.
Recommend product and process improvements.
Quality Support
Support IQC and quality investigations when required.
Maintain quality-related records and reports.
Assist with non-conformance and corrective action activities.
Who we’re looking for
- Diploma/Degree in Electrical, Electronics, Mechatronics, or related Engineering.
- 2-5 years of experience in technical support, RMA, failure analysis, or quality engineering.
- Familiar with electronic troubleshooting, EC motors, controllers, and test equipment.
- Good analytical, communication, and report-writing skills.
- HVAC, fan, motor, or power electronics experience is an advantage.
Sound like you?
Send your CV and the consultant who owns this role will come back to you.