Group Carter Sales (Trainee Broker)

About this role

Working within Charter Team, your main responsibilities would be to ensure that private charter flights are managed from initial enquiry, quotation, booking of aircraft to the completion of the charter

Build and maintain relationships with key travel bookers over your assigned client portfolio

Build and maintain relationships with operators

Assist in growing operator database and ensure operator and fleet data is accurate and up to date

Manage charter requests from clients in a timely manner

Manage and communicate all booking changes as required

Create flight briefs and post flight reports

Ensure all flight bookings adhere to our legal and compliance guidelines

Manage client and supplier invoicing requirements

Adhoc reporting requested by clients

Domestic travel may be required from time to time to visit clients and operators

Assisting brokers with adhoc tasks from time to time

The role requires flexible working hours. From time to time you may be required to work outside of standard business hours

Who we’re looking for

• Native Japanese speakers with experience in the Japanese market or
• Native Bahasa Indonesian speakers with experience in the Indonesian market are highly preferable.
• Background in travel industry, MICE will be an advantage
• Excellent Communication: Strong verbal and written communication skills are essential to coordinate with clients, operators and other stakeholders (Fluency in English and Mandarin; One other Asia Pacific Language is desirable)
• Customer Service: Providing exceptional customer service is a key part of the role, so interpersonal skills and a customer-centric attitude are important
• Organization: Coordinating private travel involves managing logistics, schedules, and details, so organizational skills and attention to detail are crucial
• Knowledge of Aviation: Some knowledge of aviation regulations, terminology, and procedures can be beneficial
• Problem-Solving: The ability to handle unexpected situations and resolve issues is important in this role
• Working under pressure: Ability to multi-task, prioritise and manage tasks effectively and with a sense of urgency
• Computer Skills: Proficiency in using software for charter bookings, communication, and data management