关于这个职位
This job contributes to the success of the organization by directing the planning and coordination of enterprise resource planning (ERP) systems. He/she is responsible to develop the strategy and roadmap for the ERP system implementation, product upgrades, system enhancement, maintenance, support, documentation and manage user support, troubleshooting and user training. The ERP manager partners closely with business stakeholders and cross functional teams, leading project planning, execution and delivery. He/she has to model himself/herself in accordance with Starbucks guiding principles.
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- Uses deep understanding of the ERP System running on Microsoft Dynamics AX to drive complex, cross-functional ERP requirements and manage assigned projects with clarity of context.
- • Gathers, analyses, and documents business requirements to support the design and development of ERP technology and/or process solutions. Plans and manages the design, implementation, and integration of systems and processes that relates to the ERP system.
- • Translates business requirements into ERP technical requirements. Clearly defines and communicates targeted functional solution via functional design specifications.
- • Performs application configuration in support of solution delivery initiatives and coordinates ERP solution delivery activities with vendor.
- • Oversees testing of system functionality and quality assurance for all systems fixes, enhancements, changes and implementations.
- • Ensures support documentation is created, updated and used as intended to assist with production troubleshooting and resolution. Prepares, communicates and educates users on system changes.
- • Manages ongoing operation of the ERP system and processes. Oversees resolution of day-to-day support operational issues to ensure user, business and production requirements are met. Ensure communications and documentation of status, root cause and resolutions are provided in accordance to agreed Service Level Agreement.
- • Identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.) and leverages relevant process and technology expertise to propose appropriate solution options to the users.
- • Reviews and support roadmap on the ERP system progression and propose technological advancement to continuously drive internal and external partnering business process efficiency. Identifies trends and gaps with the ERP systems and processes.
- • Provides regular updates to management and on project teams to ensure requirements are met and completed successfully on time and within budget.
- • Provides 24*7 month end financial closing support in a rotating on-call environment.
- • For Critical or more complex issues, acts as an escalation point on troubleshooting performance issues and outages, and proactive problem identification and remediation. For Critical or more complex issues, participates in collaboration with peers to resolve cross-domain infrastructure issues.