关于这个职位
Receive, log, and resolve IT issues via phone, email, chat, or ticketing system
Provide first-line support for hardware, software, and network problems
Escalate complex issues to Level 2/3 or specialized teams when required
Receive, log, and resolve IT issues via phone, email, chat, or ticketing system
Provide first-line support for hardware, software, and network problems
Escalate complex issues to Level 2/3 or specialized teams when required