About this role
Job Description
Tracking and monitoring to ensure daily operations are seamless and adhere to the agreed KPIs and reporting format.
Working with the respective project manager(s) to plan and explore implement/deploy programs
Overall, in charge for the entire program management (internal / external)
Monitor and analyse/classification contact centre stats including NPS and all automation / call interactions and how to improve the accuracy and CX
Facilitate new use cases and idea generation by engaging both Hotline operations & support function regularly
Who we’re looking for
- Job Requirements
- - Min Diploma , Higher Nitec with Admin experience can send
- - Proficient in MS Office (Excel, Pivot Table, PowerPoint)
- - Good command of English
- - Proactive, positive disposition
Sound like you?
Send your CV and the consultant who owns this role will come back to you.