About this role
Deliver excellent and consistent level of customer service via various touch points i.e. email and phone calls.
Ensure all emails and calls are recorded, logged and cases followed through promptly and within the expected turnaround time.
Collate and analyze statistics
Ensure established procedures and controls are adhered
Perform self-assessment of BAU processes
Assist in implementing controls, governance processes, enhancing and updating of policies and procedures
Participate in projects
Generate reports and review of exception reports
Assist in incident/crisis management handling
Who we’re looking for
- Bachelor’s Degree and preferably with working experience within the financial industry.
- GCE "A" level or Diploma holder in any discipline can be considered if the candidate has an extensive amount of relevant working experience.
- Possess knowledge and experience on banking operations.
- Related BCP experience is preferred
- Related compliance/risk/control experience is preferred
- UAT experience is preferred
- Good communication skills – oral, written and presentation
- Demonstrate good analytical and problem solving skills
- Experience in leading a team
- Good time management and prompt follow-up on tasks and cases
- A self-starter, resourceful and active team player
- An eye for details and meticulous
- Ability to multi-task, prioritize and deliver consistent results under work pressures
- Proficient in MS Office applications including Excel, PowerPoint and Word
- Able to work shift which range from 7am – 11pm (currently 4 shifts, but may change according to business needs) and on some weekends (ad hoc & rotational basis) to support weekend
- maintenance and related activities
Sound like you?
Send your CV and the consultant who owns this role will come back to you.