Retail & Operations Manager (Hong Kong)

About this role

Retail Operations

• Manage daily store operations and ensure a seamless customer experience at our K11 Musea retail outlet.

• In charge of hiring, onboarding, training and scheduling part-time retail staff to maintain service excellence and sales performance.

• Oversee visual merchandising and ensure displays reflect the brand’s aesthetic and storytelling.

• Handle in-store customer inquiries, exchanges, and aftersales coordination.

Inventory & Fulfilment

• Manage stock levels, restocking, and inventory control to ensure optimal product availability.

• Oversee online order fulfilment and ensure timely, accurate packing and dispatch.

• Monitor packaging materials and coordinate reorders with HQ as needed.

• Conduct regular stock takes and reconcile discrepancies.

Marketing & Brand Support

• Support local marketing initiatives, including new launches, influencer visits, and PR activations.

• Assist with content creation (e.g., in-store photos, videos, product highlights) for social media and marketing campaigns.

• Provide feedback and insights on customer preferences and sales trends to HQ.

Administrative & Coordination

• Prepare monthly sales and inventory reports for management review.

• Liaise with HQ teams in Singapore for logistics, finance, and marketing coordination.

• Ensure compliance with mall operational guidelines and government regulations.

Who we’re looking for

• Based in Hong Kong, with proficiency in English and Cantonese (Mandarin is a plus).
• - Minimum 3 years of retail or operations experience, preferably in lifestyle, fashion, or jewelry brands.
• - Strong leadership and communication skills with hands-on management experience.
• - Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
• - Proficiency in Microsoft Excel/Google Sheets and familiarity with Shopify or similar POS/ecommerce systems is an advantage.
• Why Join