About this role
· Implement Home Loans retention strategy by engaging customers over the phone with effective retention packages.
· Ensure prompt turnaround for all service requests received pertaining to repricing and restructure of credit facilities.
· Active follow through all service request and retain customers
· Have face-to-face meeting with customers to walk through terms in Letters of Offer as and when needed
· Prepare management excel reports and dashboard and any other tasks as and when assigned.
· As there is emerging trend towards the use of data insights and digitalisation, there is a need to constantly leverage on technology solutions that break traditional ways. Hence one may involve in adhoc projects on process improvement or digitalisation.
Who we’re looking for
- - Min Diploma / Degree
- - Prior Customer Service / Home Loan Processing / Home Loan Sales / Home Loan Retention is a plus
Sound like you?
Send your CV and the consultant who owns this role will come back to you.