Operations Executive (Billing & Solutions)

About this role

Support Billing daily activities and UAT testing for product launches and system enhancement.

Handle booking of premium in Meridian and process tax invoices.

Manage enquiries from other teams pertaining to premium collection / refund.

Handle investigation and ensure SLA are met.

Handle Commission reports and liaise with partners on commission matters including reconciliation, Tax Invoice, payments

Support Billing reconciliation process.

Prepare test plans, test data and conduct user acceptance testing for User Acceptance Testing (UAT)

Perform UAT to ensure that all scenarios are executed according to tight timeline.

Work closely with relevant stakeholders to analyze problems and ensure all testing are completed and issues resolved on time.

Ensure defects/ issues are raised and follow through and notify respective stakeholders immediately on all critical issues.

Manage ad-hoc tasks and cover teammates when required.

Cover manager duties in his/her absence.

Positively challenges the status quo and identifies opportunities to streamline processes and drive efficiencies

Ability to provide solutions to problems

Demonstrates a ‘can do’ attitude, when faced with potential set-backs

Encourages collaboration both inside and outside of immediate team

Who we’re looking for

• Minimum Diploma in any Business, IT, Finance or relevant qualifications
• At least 2 years relevant experience working in a financial institution
• Self-starter and able to work with minimum supervision
• Good knowledge in VBA, SQL
• Proficient in MS Excel, MS Words and Powerpoint
• Familiar with investigation and reconciliation
• Strong interpersonal skills and professional demeanour.
• Proactive individual with experience in business process improvement.
• Able to multi-task, prioritize and meet deadlines.
• Analytical and able to work under pressure.
• Flexible and adaptable.
• Able to work in a fast-moving and dynamic environment.
• Fluent in spoken and written English.
• Meticulous and detail oriented.