关于这个职位
IT Helpdesk Engineer Up to $3800
Location: Ubi
Salary: Up to $3500 (Basic) + $300 (Shift Allowance)
Working hours: Shift basis , work 3 days rest 4 days etc
Duration: Perm
Description:
• Be the point of contact for technical matters escalated by the customers, internal and external stakeholders.
• Handle incoming faults in a professional and courteous manner over the telephone and via email.
• Monitor network devices and identify issues such as Availability, Hardware health, Latency and Over-utilization issues.
• Be decisive in managing incoming proactive alerts and take on the lead to isolate and escalate the issue depending on the findings.
• Take ownership of the assigned cases, may it be an Incident or Service Request and conduct full and thorough diagnostics and escalate to the appropriate team if required.
• Ensure all technical issues are progressed and cleared within agreed SLA, including the need to escalate to other internal and external teams where appropriate.
• Troubleshoot and resolve customer incidents and provide customer status updates in a professional and timely manner.
• Identify and escalate repeated/chronic issues or service risks to service management teams.
• Ensure effective communication within the team, internal stakeholders and other third-party vendors.
• Be ready to take on any additional scope of work assigned by the MSOC management.
Requirements:
• Diploma/ High Nitec in Computer Engineering, Computer Studies, IT or equivalent.
• At least 3 years of relevant experiences in an NOC and Helpdesk support environment.
• Must be willing and able to work on rotating shifts (day/night).
Interested applicants may send your resume to shirlinht.yeo@recruitfirst.co or contact me via Whatsapp 91815593
Shirlin Yeo Hui Ting
R2196831
Recruitfirst Pte Ltd
E.A. 13C6342
Regret to inform that only shortlisted candidates will be notified. Thank you.
我们希望您具备
- Requirements:
- • Diploma/ High Nitec in Computer Engineering, Computer Studies, IT or equivalent.
- • At least 3 years of relevant experiences in an NOC and Helpdesk support environment.
- • Must be willing and able to work on rotating shifts (day/night).
- Interested applicants may send your resume to shirlinht.yeo@recruitfirst.co or contact me via Whatsapp 91815593