关于这个岗位
This is a hybrid (2-day WFH + 3-day in office) job located in Petaling Jaya, Selangor with rotational shifts - from 10 am to 8 pm.
The job responsibilities include:
Execute and support marketing-led campaigns in the acquisition and retention of the client's customers.
Manage telesales in-house and outsource partners.
Procure new telesales outsource partner on need-to basis.
Provide all backroom support for online store E2E orders and follow-up service to customers on online orders submitted when required.
Engage customers via live chat and assist them on issues encountered during online purchase journey.
Work closely with project teams - both internal and external - on backend system requirements for online store-related enhancements / launches.
Monitor and track all faults escalated to IS, ensuring issues are fixed in a timely manner.
Conceptualize and materialize automations.
Monitor NPS results and share feedback with relevant departments.
Handle sales leads from customer experience team, online orders, SMS blast and precision targeting.
Handle / retain high-value customers / segment.
Promote and provide accurate information on full suite of client's products and services.
Act as the voice for customers.
Achieve sales targets for a range of products and services over the phone and meet all KPIs set.
我们希望你具备
- SPM
- Preferably with minimum 1 year of relevant working experience in sales or call centers; Fresh graduates with no experience will also be considered.
- Proficiency in Microsoft Office preferred.
- Strong desire to achieve sales target and customer oriented.
- Great analytical and communication skills.
- Able to perform independently and excel as a team player.
- Literacy in PC and English.