关于这个岗位
Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner
Make appropriate recommendations to meet customers’ expectation
Collaborate with Managers and allocate adequate resources and support to achieve the service target, including both service quality and service level.
Prepare on the rostering to ensure effective resource allocation throughout the month.
Provide guidance and support to facilitate team memebers in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team memebers
我们希望你具备
- Good knowledge of Healthcare and medical insurance product
- Good communication skills and professional telephone manner
- Strong sense of responsibility with high level of integrity and trust
- Strong analytical, presentation and problem-solving capability
- Proven strong collaboration skill with internal department