关于这个岗位
Own the number: Take end-to-end accountability for renewal performance, revenue retention, and expansion across your assigned customer portfolio.
Drive renewals: Develop and execute aggressive, account-specific renewal strategies that protect recurring revenue and maximize retention.
Win commercial negotiations: Lead pricing, contract, proposal, and renewal discussions with customers and partners to achieve strong commercial outcomes.
Hunt for growth: Identify and convert upsell, cross-sell, and expansion opportunities, increasing customer lifetime value and recurring revenue.
Stay ahead of risk: Proactively identify churn risks, understand the root cause, build mitigation plans, and mobilize internal teams before risks escalate.
Create customer value: Build trusted relationships with decision-makers and key stakeholders, understand their business priorities, and position solutions that deliver measurable value
Accelerate SaaS adoption: Help customers transition from perpetual models to SaaS subscriptions, driving long-term recurring revenue growth.
Think commercially: Use customer usage, licensing trends, contract milestones, and business data to shape renewal and expansion strategies.
Drive execution: Partner closely with Sales, Pre-Sales, Finance, Operations, Legal, and other teams to ensure every renewal is executed efficiently and professionally.
Own the forecast: Maintain a highly accurate 180-day rolling renewal forecast, providing leadership with clear visibility of revenue, risks, and opportunities.
Raise the bar: Continuously identify ways to improve renewal processes, forecasting, customer engagement, and commercial performance.
我们希望你具备
- Minimum 5 years of experience in renewals, customer success within SaaS/software company.
- A proven track record of hitting or exceeding renewal, retention, and recurring revenue targets.
- Strong experience managing mid-market and/or enterprise customer relationships and commercial negotiations.
- Deep understanding of SaaS, subscription models, recurring revenue, licensing, retention, and expansion strategies.
- A strong commercial instinct — you naturally look beyond the renewal to identify where the next dollar of revenue can come from.
- Confidence engaging and influencing stakeholders from operational teams through to senior decision-makers and executives.
- Strong analytical and forecasting skills, with the ability to turn customer and commercial data into action.
- A proactive mindset and the ability to spot risks early, move quickly, and take ownership.
- Exceptional attention to detail, CRM discipline, and pipeline management skills.
- Strong proficiency in Microsoft Excel, PowerPoint, and CRM platforms; Power BI experience is a plus.
- A Bachelor's degree in Business, Finance, or a related discipline.
- Excellent written and verbal communication skills in English; an additional Southeast Asian language is an advantage.
- Willingness to travel regionally when required.