关于这个岗位
Client Advisor
Role overview
As a Client Advisor, you will represent a French luxury fashion house renowned for its distinctive footwear and collections of handbags, leather goods and accessories. Based in a boutique or selected retail partner location, you will deliver a thoughtful, elevated customer experience and help strengthen the brand’s presence across key markets in the region.
You will build lasting relationships with clients, understand their individual needs and provide knowledgeable guidance across the collection. Combining a strong service mindset with commercial awareness, you will contribute to the store’s performance while upholding the brand’s image and standards.
Key responsibilities
Welcome clients warmly, establish rapport and deliver attentive, personalised service throughout their visit.
Discover clients’ needs and preferences, then recommend suitable footwear, handbags, leather goods and accessories.
Share accurate product information, including design details, materials, fit, care and collection stories.
Support clients with product selection, fitting, styling and gifting, creating a considered and memorable experience.
Build and maintain client relationships through appropriate follow-up and clienteling activities, in line with company policies.
Work towards individual and store sales goals while prioritising long-term client trust and satisfaction.
Process sales and transactions accurately, and support after-sales enquiries in accordance with store procedures.
Maintain impeccable product presentation, merchandising and housekeeping standards.
Assist with receiving, replenishing and organising stock, and communicate availability or client requests to the team.
Collaborate with colleagues and management to support daily operations, store events and a consistent brand experience.
Stay informed about the collection, brand, market and relevant store initiatives.
Follow company policies and procedures, including standards for loss prevention, health and safety, and customer data confidentiality.
Working relationships
You will work closely with the store team and management, and may coordinate with other boutiques or retail partners where required to support client needs and business priorities.
我们希望你具备
- Experience and qualifications
- Previous experience in luxury, premium or service-led retail is preferred; experience in footwear, fashion or accessories is an advantage.
- A track record of delivering excellent customer service and contributing to sales results.
- Strong interest in luxury fashion, footwear, styling and product craftsmanship.
- Fluent spoken English; additional languages relevant to the local client base are an advantage.
- Skills and attributes
- Warm, polished and confident communication, with the ability to adapt service to different clients.
- A client-first approach and genuine ability to build trust and lasting relationships.
- Good listening and questioning skills, with sound judgement when recommending products.
- Commercial awareness and motivation to achieve individual and store objectives.
- Careful attention to detail and pride in personal presentation and the store environment.
- Professionalism, discretion and respect for client confidentiality.
- Reliability, flexibility and a proactive, team-oriented attitude.
- Comfort using point-of-sale systems and standard digital tools; willingness to learn company systems and clienteling platforms.
- Ability to work a retail schedule, including weekends, public holidays and peak trading periods, as required.
- Ability to meet the physical requirements of a retail role, including standing for extended periods and handling merchandise in line with workplace guidance.
- Equal opportunity
- The company welcomes applications from candidates with varied backgrounds and experiences. Selection is based on role-related skills, experience and potential, in accordance with applicable local laws.