关于这个职位
User Support:
• Respond to and resolve technical issues via phone, email, or in-person.
• Provide assistance with software applications, hardware, and network connectivity.
Infrastructure Management:
• Monitor local IT infrastructure to ensure high availability, reliability, and integrity of systems.
• Perform regular system checks and maintenance tasks to uphold performance standards.
Daily Operations:
• Support printing tasks, including troubleshooting printer issues and managing print queues.
• Assist users in generating, formatting, and distributing reports as needed.
System Maintenance and Development:
• Collaborate in the development and enhancement of internal systems to support operational needs.
• Assist in testing and implementing new software tools and updates related to reporting and user support.
Collaboration:
• Work with IT team members to resolve complex technical issues and improve service delivery.
• Collaborate with internal teams to gather requirements for system development and reporting needs.
Monitoring and Reporting:
• Monitor IT systems and services to identify potential issues and ensure optimal performance.
• Prepare regular reports on system status, support metrics, and operational efficiencies for management review.
Security Compliance:
• Ensure adherence to IT security policies and best practices.
• Assist in identifying and mitigating potential security vulnerabilities in systems and processes.
Project Support:
• Assist in IT projects, such as system upgrades, migrations, testing BCP/DRC and rollouts.
• Contribute ideas and feedback during project planning and implementation.
我们希望你具备
- Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
- Preferably 1–3 years of experience in IT support, helpdesk operations, system administration, or a related role.
- Good knowledge of hardware, software applications, network troubleshooting, IT infrastructure monitoring, and system maintenance.
- Proficient in Microsoft Office applications, particularly Excel, with experience in reporting, system testing, IT security, backup, and disaster recovery being an advantage.
- Strong analytical, problem-solving, communication, and interpersonal skills, with the ability to work independently and collaboratively to support users and IT projects.