關於這個職位
Perform analysis on customer profile and usages to identify suspicious transactions and unusual calls patterns
Call customers for authentication
Liaise with internal departments on customer's requests and/or disputes
Conduct interviews for fraud investigation purposes
Suspend or resume services in systems
Generate letters and Interim Bills
Attend to queries from internal staff
Perform Basis administrative work and follow up on ad-hoc system extractions
Prepare Internal Memorandum
Prepare daily / monthly routine statistics
我們希望你具備
- Min O Level / NITEC (At least 1-2 years of working experience)
- Comfortable over the phone fronting customers