關於這個職位
Handle customer inquiries via phone and email
Troubleshoot technical issues and provide billing support
Follow up on customer concerns and escalate when necessary
Assist in customer recovery for low survey ratings
Provide feedback for service improvements
Work in a dynamic, fast-paced environment
我們希望你具備
- Diploma in IT/Computer Studies/Networking (preferred) or relevant experience
- 1-2 years in customer service
- Proficient in English and Chinese (or another language)
- Strong problem-solving skills and a customer-first attitude
- Willing to work rotating shifts, weekends, and public holidays