關於這個職位
Make daily outbound verification calls to customers.
Confirm customer details, orders, and/or transactions.
Follow approved call scripts and verification procedures.
Record call outcomes and customer responses accurately.
Follow up on unsuccessful or incomplete verifications.
Escalate discrepancies or suspicious cases to the relevant team.
Maintain customer confidentiality and professionalism.
Meet daily call and verification targets.
我們希望你具備
- Good communication and telephone skills.
- Basic computer and data-entry skills.
- Detail-oriented and able to follow procedures.
- Customer service or call centre experience is an advantage.