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Supervisor
Company: French luxury fashion house
Job type: Full-time
Reports to: Store Manager
About the role
We are seeking a polished, hands-on Supervisor to support the daily operation of our luxury retail boutique. You will help lead the store team, deliver exceptional and personalized client experiences, and uphold the house’s high standards of service, presentation, and product knowledge. This role is suited to an engaging retail professional who leads by example, takes pride in operational excellence, and can build lasting relationships with discerning clients.
Key responsibilities
Support the Store Manager in overseeing daily boutique operations and achieving sales, service, and operational objectives.
Lead, coach, and motivate team members on the sales floor, setting a strong example in client engagement and professional conduct.
Deliver a warm, discreet, and personalized client experience that reflects the house’s heritage, craftsmanship, and values.
Build and maintain client relationships through thoughtful follow-up, clienteling, and relevant product recommendations.
Develop strong knowledge of collections, materials, craftsmanship, styling, and current brand initiatives; share this knowledge with clients and colleagues.
Monitor sales performance and service standards, communicate observations to the Store Manager, and help the team respond to business needs.
Support onboarding, training, coaching, and performance feedback for boutique team members.
Ensure the boutique, merchandise, and client areas are presented to visual and brand standards throughout the day.
Assist with stock management, replenishment, transfers, deliveries, inventory counts, and loss prevention in accordance with company procedures.
Support opening and closing routines, cash handling, point-of-sale processes, and accurate completion of administrative tasks.
Resolve client concerns professionally and promptly, escalating matters when appropriate.
Promote a respectful, inclusive, and collaborative working environment and comply with all health, safety, and company policies.
What we offer
The opportunity to contribute to a distinctive luxury retail experience, develop your leadership capabilities, and work with a team committed to exceptional service and craftsmanship. Compensation and benefits will be discussed during the recruitment process and may vary by location.
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- Required qualifications and experience
- Previous experience in luxury, or high-service retail; supervisory or senior sales experience is strongly preferred.
- A demonstrated ability to deliver thoughtful, client-focused service and build trusted, long-term client relationships.
- Experience supporting or guiding colleagues, coaching on the sales floor, or contributing to team performance.
- Strong communication and interpersonal skills, with the confidence to interact professionally with a diverse and discerning clientele.
- Commercial awareness and comfort working toward sales targets and service metrics.
- Sound judgment and a calm, solutions-oriented approach to client requests and operational challenges.
- Good organizational skills, attention to detail, and the ability to manage competing priorities in a fast-paced environment.
- Confidence using point-of-sale systems, retail technology, and standard workplace software.
- Flexibility to work retail hours, including weekends, evenings, and holidays as required by the boutique.
- Fluency in the local market’s primary language; additional languages are an asset, particularly in locations serving international clients.
- Key attributes
- A genuine interest in fashion, design, luxury retail, and the story behind each collection.
- Professional presentation, discretion, integrity, and a consistently client-ready manner.
- A collaborative leadership style that inspires trust and encourages high standards.
- Initiative, accountability, adaptability, and a willingness to be hands-on in all areas of boutique operations.
- A commitment to representing the house’s values and delivering a distinctive, memorable client experience.
- Equal opportunity: We welcome applications from candidates with varied backgrounds and experiences. Hiring decisions are based on role-related qualifications and business needs.