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Client Advisor (Macau)
Join the regional team of a Parisian luxury fashion house renowned for signature footwear and admired for distinctive design and meticulous craftsmanship. The house offers shoes, handbags, leather goods and beauty products to customers across Asia. As a Client Advisor in Macau, you will create thoughtful, personalised experiences that reflect the house’s heritage and service standards, while building lasting relationships with local and international clients.
Key responsibilities
Welcome clients warmly, understand their needs and provide attentive, personalised advice across the product range.
Present products with confidence, sharing relevant information on design, materials, craftsmanship, fit, care and styling.
Build and maintain strong client relationships through follow-up, clienteling and appropriate use of customer relationship management tools.
Contribute to individual and store sales targets while upholding a service-led approach and identifying suitable complementary products.
Maintain excellent product and collection knowledge, keeping up to date with launches, brand news and store initiatives.
Support daily store operations, including replenishment, stock handling, visual presentation and transaction processing, in line with company procedures.
Work collaboratively with colleagues and store leadership to deliver a consistent and welcoming client experience.
Handle client enquiries and concerns professionally, seeking support when needed and following through to resolution.
Requirements
Previous experience in retail, hospitality or another client-facing role; luxury retail experience is an advantage.
A genuine interest in luxury fashion, footwear, accessories and beauty, with a willingness to develop detailed product knowledge.
Strong communication and interpersonal skills, with a polished, approachable and service-oriented manner.
Ability to understand client needs, make considered recommendations and contribute to sales objectives.
Fluency in Cantonese and Mandarin is highly desirable; good English communication skills are required. Other languages are an advantage.
Reliable, adaptable and organised, with attention to detail and the ability to manage priorities in a busy retail environment.
A collaborative mindset, professional conduct and respect for client confidentiality and company standards.
Flexibility to work retail hours, including weekends and public holidays, according to store requirements.
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- Candidate profile
- Client-focused and motivated to deliver thoughtful, high-quality service to a diverse clientele.
- Confident engaging with clients, listening carefully and tailoring recommendations to individual preferences.
- Interested in developing expertise in the house’s footwear, handbags, leather goods and beauty collections.
- Comfortable working toward sales goals while prioritising a positive, long-term client relationship.
- Professional, dependable and attentive to presentation, store standards and the details of the client experience.
- Open to feedback and committed to continuous learning, teamwork and personal development.
- Applicants should be legally eligible to work in Macau. The role may involve standing for extended periods and assisting with stock and merchandise handling in accordance with store procedures.