關於這個職位
Handle customer calls, emails, and enquiries professionally and efficiently.
Provide first-level technical and customer support, resolving or escalating issues promptly.
Identify recurring customer issues and provide feedback to improve service quality.
Educate customers on products and services to enhance their overall experience.
我們希望你具備
- Strong customer service mindset with a focus on customer satisfaction.
- Friendly, energetic, and problem-solving approach.
- Willing to work shifts and in a fast-paced environment.